Table of contents
- My IPTV provider says not to use a VPN
- Taking a look at your streaming devices
- How to troubleshoot TiviMate
If you are having issues with TiviMate and would like to learn how to troubleshoot TiviMate to fix common issues then you have come to the right place. Out of the box, TiviMate works great however if it is not properly set up then some users may be faced with numerous issues. TiviMate is a “resource-heavy” application that must be set up correctly for it to work on smaller devices.
Before we begin getting into how to troubleshoot TiviMate let’s first start by going over some of the issues you may be having. You may be surprised to learn that these issues are not even related to TiviMate!
My IPTV provider says not to use a VPN
A lot of times IPTV customers are hit with buffering issues when trying to access their content on TiviMate. When those customers contact their provider the first thing they tell them is that they should NOT be using a VPN. They state that their services are running behind a VPN so their customers do NOT need one. They put the blame back on the customer for using a VPN.
This is far from the truth! First, IPTV customers should ALWAYS use a VPN no matter what. This is to protect the customer. The main reason your IPTV provider does not want you using a VPN is so that you can’t get “free extra connections”.
So unless you want your ISP and your IPTV provider to know what you are doing (which can be used against you in court) then we highly suggest that you stop listening to your IPTV provider and start protecting yourself today!
Can my VPN be an issue?
Can a VPN cause conflict with an IPTV provider? Yes, it can when it comes to speeds. In order to stream you need access to the fastest internet speeds possible. A VPN does slow down your connection but not by much. If you notice any buffering issues when using a VPN then you may want to switch VPN servers. Sometimes VPN servers get overcrowded which can result in even slower speeds.
The truth about IPTV and using TiviMate
TiviMate is nothing more than an IPTV player. So why is your IPTV provider saying that TiviMate and VPNs are to blame? IPTV although is a great and cheap alternative to cable/satellite does come with its own set of problem. IPTV for one isn’t a guaranteed service. Cord-cutters should already expect there to be buffering issues and channels not working.
As the saying goes, you pay for what you get. If you want a reliable TV service then you should consider going back to cable or satellite. IPTV providers are NOT going to be upfront and honest with you about their services. Their goal is to drive sales so if they told everyone that some channels may or may not work and that users should expect buffering, do you think they would get any sales? No!
So when it comes to your IPTV provider they are quick to put the blame on someone else, even putting the blame back on the customer! Don’t get me wrong, most IPTV providers do offer a quality service that works 99% of the time but never have I seen all channels work 100% without some kind of buffering.
Don’t be blindsided and believe everything you are being told. When troubleshooting TiviMate start from the ground up. Check wires, connection, VPN, speed test, test on multiple devices, etc. Don’t immediately assume TiviMate is your problem. The chances are that the problem is with your IPTV provider!
Taking a look at your streaming devices
When you think of streaming devices and troubleshooting them you mostly think about devices such as the Amazon Firestick, Nvidia Shield, ect. You should be considering your setup as a whole. This includes everything from wiring, connections, modem, router, devices, and more.
So why should you be looking at everything as a whole? In almost all cases, a customer may purchase a 1GB download plan from their ISP. Although your ISP says you can get that connection that doesn’t mean you are prepared for it. In order for you to get the most out of your internet, you need to ensure that your setup is prepared for those types of speeds.
We are not going to go into too much detail about this as we may do a separate post about how to get the most out of your internet plan. For now, we will give you an idea about how it should be done and what to look out for when troubleshooting.
The very first thing that you should consider is what type of internet plan do you have. The next step is to determine what speeds your modem and router are able to handle. At this step, you may quickly learn that you need an upgrade as most older routers/modems can only handle 100-300mbps, not the 1,000mbps you need.
Next, just like with the modem and router you need to see what speeds your devices are able to handle. You may quickly learn that those devices are outdated as well! But not in all cases, like with the Amazon Firestick. It can’t handle GB speeds however it does offer fast enough speeds to stream in 4k. But if you are someone who wants to get the most of a device then you may want to upgrade to a new device that is capable of handling those types of speeds.
Why is this important when it comes to troubleshooting TiviMate?
Going over your internet setup is not so much of a Troubleshooting method for TiviMate as it is to get a baseline in place. Once you know your internet set up inside and out you can set a baseline for what types of speeds you should be getting. As well as learning what could be causing a reduction in speeds.
For example, you may learn that everything on your network can handle GB speeds other than your living room streaming device. This means that you should not expect those same results as you would on your PC. However, you still get a “baseline” in place so you know that the living room device can get 100mbps whereas your other devices get 1GB.
How could this info be used? Well, let’s say your living room streaming device can only get 100mbps without a VPN. Let’s say that device averages around 80mbps during the evening hours. That is your baseline. Somewhere between 80-100mbps. Now, let’s say you connect that device to a VPN and run a speed test. You should now see even a greater reduction in speeds somewhere between 30-80mbps. Although these speeds are good they may not be good enough for 4k streaming.
So at that point, you would need to find the best VPN server so that you could get closer to the 80-100mbps that your device is capable of getting. Again, the issues you may be having could be on your end and not your IPTV provider or TiviMate. It’s always a good idea to work from the ground up and set baselines so you know when an issue is occurring. Don’t always assume it’s one thing if you haven’t checked into another.
How to troubleshoot TiviMate
As we stated earlier, TiviMate does work well right out of the box but not for everyone. TiviMate really should be set up based on the type of device you are installing it on. If you have a higher-end streaming device like the Nvidia Shield Pro or Amazon Fire TV Cube then you may not be having any issues at all. However, even when switching these settings on higher-end devices does give you an even better experience by freeing up some RAM and storage.
Making sure you are using the best settings
Did you know that by default TiviMate stores EPG data for several days? Most IPTV providers have well over 1,000 channels so this data could potentially use up a lot of uncessary space on your device. In most cases cord-cutters only need to keep EPG data for 1 day. To change this setting do the following:
- Open up TiviMate
- Click on Settings
- Select EPG from the menu
- On “past days to keep EPG” change this to 1
While we are in here there are a couple of other settings that should be turned on or off depending on your provider. The first setting is to update on boot. By turning this setting on it will automatically update your EPG guide when you start TiviMate. This will ensure you get the most current EPG data.
The second option is to update EPG on playlist change. If your IPTV provider makes a lot of channel/playlist changes then you may want to leave this option off as it could result in more buffering. It is safe to turn this option on for those providers that do not make any changes. By turning it on, it will allow you to get the most current version of your EPG anytime changes are made.
Changing your EPG storage to 1 day should already help improve your TiviMate experience. Especially for those who have smaller devices like the Amazon Firestick! If you didn’t know this option was available then you may learn that your device’s storage was nearly full of unnecessary data!
Buffering while using Tivimate
As we stated earlier, you could be experiencing buffering from your IPTV provider or due to poor setup. In most cases even with a bad internet setup, it is more than likely an issue with your IPTV provider. You could try switching VPN servers and running speed tests however this may not resolve your problem.
If you are confedent that it is NOT your IPTV provider then we suggest you look into switching these settings.
- Open TiviMate
- Select Settings
- Click on Playback
- Select Buffer Size
- The buffer size is the amount of content that must be downloaded before the stream starts. If you notice a lot of buffering issues then you may need to increase your buffer size. This will result in slower channel loading times as each channel will need to download more content before it starts.
- Select Video and Audio decoder
- This is a setting that you can play around with. In most cases using hardware decoder is your best option however this is not true for everyone. So test out by switching between both hardware and software to see which works best for you and your devices.
You may be quite surprised to see that there are not many settings that need to be changed within TiviMate. When it comes down to it there really isn’t much that can be done to troubleshoot TiviMate. The main reason for this is because Tivimate doesn’t do anything other than provide you with an IPTV player.
The problems you are facing can be traced back to either your IPTV provider or your current internet setup. Tracing and getting your internet baseline is a simple process that should always be done. This helps when troubleshooting any internet issue. Without a baseline, you don’t know what you are supposed to get.
When it comes to your IPTV provider, keep one thing in mind. They have an incentive when it comes to their service. Do you really think they are going to be upfront and honest with you about their service? No! They want you to continue with your subscription so they will easily put the blame on anything but your IPTV service. Especially when it comes to a VPN. They are quick to say that a VPN should not be used. Your vehicle has a seatbelt there for you to use if you were told not to use it, would you? It’s the same concept. Without the VPN you are exposing yourself and taking the risk of getting your internet throttled or facing legal actions. Just like with a vehicle, the seatbelt is there to protect you so why would you turn off a VPN? Don’t be fooled! Protect yourself at all times!
Yes, by turning off a VPN you can get faster internet speeds but you lose protection. From time to time you may find yourself needing to switch VPN servers to get the fastest speeds possible. You can easily do this so there’s no need to turn it off!
Wrapping things up
Our goal in this article was not to walk you through TiviMate as there really isn’t much you can do. It was to show you how everything plays a role from your home wiring to the devices/software you use. When it comes down to it, in order to get what you pay for everything much match. If you have a modem that can get 1GB internet speeds but yet your router can only do 300mbps then you are taking a 700mpbs loss. If you take our notes and compare them to your setup you may learn that you need to make some upgrades. No matter the case, chances are TiviMate is not your problem.